Our flexible unlimited ZENITH passes, while convenient, and worked in the old venue, has created issues such as overbooked schedules, long waitlists, and uneven class attendance. With smaller class sizes in our new venue (12 participants vs. 20 previously) and increased demand—some of you attended even more classes in 2024 than in 2023—fair access to sessions has become even more essential. We also discovered recently that people were sat on waitlists that no longer wanted the classes causing longer wait times and unfilled spots. 10% of people never got a class from the Waitlist. The sessions that came up frequently that people said they couldnt get on were Kettlebells, Core X, Saturdays Dancing through Life and Aerial Yoga. The vast majority (92%) clients estimated attending under 120 classes per year, and 80% saying you attend under 12 classes per month. For the 20% that do more than 12 sessions a month we calculated that this balances out less annually, due to holidays. ( both ours and yours). So we are now developing a fairier system to align class availability with attendance patterns. We already extended our schedule in 2024 to 40 active weeks (i.e. previously 36 weeks = six courses of six weeks in a year), and Heather also added two extra classes per week. While these allowed for more opportunities for connection, movement, and growth, they also revealed a problem if wanting to add more classes and the need for greater balance in the booking system if we are going to continue to thrive. In response, we’re introducing new measures to support thoughtful booking, reduce waitlists, and improve class distribution.